Refund policy

Return and Refund Policy

At Pixelhitusa, we strive to ensure you are completely satisfied with your handcrafted bracelets. If for any reason you are not satisfied with your purchase, we offer a flexible 30-day return policy.

  1. Return Period

    You have 30 calendar days from the delivery date of your order to request a return or exchange. If more than 30 days have passed since receiving the product, unfortunately we cannot offer you a refund or exchange.

  2. Conditions for Returns

    To be eligible for a return, the bracelet must meet the following conditions:

It must be in the same condition you received it: unworn, undamaged, without signs of wear, and in its original packaging.

It must include all accessories or wrapping with which it was shipped.

Proof of purchase or order number must be presented.

  1. Application Process

    To initiate a return, please contact our customer support team by following these steps:

Send an email to support@pixelhitusa.com stating your order number and the reason for the return.

Our team will review the request and provide you with instructions on how and where to send the package.

Please do not send your product back to the manufacturer or sender without contacting our support service first.

  1. Return Shipping Costs

    Shipping costs for returning the product are the responsibility of the customer, unless the return is due to an error on our part (defective product or incorrect order).

    Original shipping costs are non-refundable.

  2. Defective or Damaged Products

    If you receive your bracelet defective or damaged during transit, notify us immediately at support@pixelhitusa.com attaching photos or a video of the damage within the first 48 hours after delivery to arrange a replacement at no additional cost.

  3. Refunds

    Once your return is received and inspected at our facilities, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.

If the return is approved, your refund will be processed automatically, and a credit will be applied to your original payment method (credit card, PayPal, etc.) within 5 to 10 business days.

  1. Company Details and Contact

    If you have any questions or need assistance, please don't hesitate to Contact Us. Our customer support team will be happy to help.

    This store is operated by:

Company: VALTHERIS GROUP LLC

Owner: ADRIAN SANCHEZ FERNANDEZ SOLE MBR

Address: 8206 LOUISIANA BLVD NE STE A 9345, ALBUQUERQUE, NM 87113

Support Email: support@pixelhitusa.com

Customer Service Phone: +1 (575) 203-1333