Frequently Asked Questions (FAQ)


  • Shipping and Deliveries

    How long does it take for my order to arrive?

    The estimated delivery time is 4 to 9 business days after package dispatch. Orders are processed and prepared within 24 to 48 business hours.

    How can I track my shipment?

    Once your package is shipped, you will receive an email with your tracking number and a direct link to follow the status of your delivery in real time.

    Do you offer free shipping?

    Yes, we offer free shipping promotions on selected purchases or upon reaching the minimum amount required in the store.

  • Products and Care

    What materials are the bracelets made of?

    Our handcrafted bracelets are made with high-quality materials, such as natural stones, genuine leather, and highly durable stainless steel.

    Are the bracelets adjustable or one-size-fits-all?

    Most of our models feature adjustable closure systems or adaptable cords to fit comfortably on different wrist sizes. You can check the exact measurements in the description of each product.

    How should I care for my bracelet so it lasts longer?

    We recommend avoiding direct contact with salt water, perfumes, lotions, or harsh chemicals, and storing it in its original packaging when not in use.

  • Payments and Orders

    What payment methods do you accept?

    We accept credit and debit cards (Visa, Mastercard, American Express, Discover), as well as secure payments via PayPal, Apple Pay, Google Pay, and Shop Pay.

    Is it safe to buy on this website?

    Absolutely. Our store uses 256-bit SSL security encryption and PCI-DSS certified payment processors to ensure your financial information is protected.

    Can I change or cancel my order after placing it?

    If you wish to make a change or cancel your order, please contact us as soon as possible at support@pixelhitusa.com. If the order has not yet been dispatched, we will gladly make the modification.

  • Returns and Refunds

    What is your return policy?

    We offer a 30-day return guarantee. If you are not satisfied with your purchase, you can return the bracelet unworn and in its original packaging for a refund or exchange.

    What should I do if my product arrives damaged or defective?

    Email us at support@pixelhitusa.com attaching photos of the damage within the first 48 hours after receiving your order, and we will send you a replacement completely free of charge.

  • Customer Support and Company

    How can I get in touch with support?

    If you have any questions or need assistance, please don't hesitate to Contact Us. Our customer support team will be happy to help.

    Or email us at support@pixelhitusa.com or call us at +1 (575) 203-1333 Monday through Friday from 9:00 AM to 6:00 PM (EST).

    Who operates this store?

    Pixelhitusa is a brand legally operated by VALTHERIS GROUP LLC, headquartered at 8206 LOUISIANA BLVD NE STE A 9345, ALBUQUERQUE, NM 87113.